The official blog of Holachef. Eat hearty. Every day!
CUSTOMER CARE
You may call on 022-33814156 or submit your issue below for a quicker resolution.
REQUEST SUPPORT FOR
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Delivery - Check your order status
- Know the PIN codes where Holachef delivers
- Find out about order and delivery policy
- Submit a grievance about delivery / delivery executive
Holachef delivers across Mumbai and Pune. To see the exhaustive list of PIN code click here
Minimum cart value for an order is Rs.100/-. If your 'cart total' is below Rs 220, a delivery charge of Rs 30 is applicable.
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My Orders - I want to cancel my order
- I want to modify my delivery time slot
- I want to change delivery address
- I ordered with a wrong PIN code
It is possible to cancel an order ONLY 1 hour prior to the scheduled delivery time. In case of online payments, refund will be credited as Brownie Points in your Holachef account. To cancel, please call on 022-33814156
If your original delivery time slot is away by 2 hrs or more, please call on 022-33814156 to change the delivery time slot.
It's possible to change the delivery address (within the same PIN code) upto 2 hrs before the original delivery time slot. To change, please call on 022-33814156
It's not possible to change the PIN code after the order has been placed. Please cancel the order and place a fresh order with the correct PIN code. To cancel, please call on 022-33814156
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Food - Bad quality / taste
- Food delivered but an item missing
- Wrong item delivered
- Food not delivered within chosen time slot
- Quantity not as promised
- Foreign object in the food
We serve meals based on one-person meal format, i.e. the meals that you order are sufficient for one person. However, this may not necessarily hold true for snacky items or mini meals which are designed for smaller appetite. Moreover, we also have strict measures for the quantity of food in terms of grammage for all the meals that we offer.
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Payments -
My Account Psst! Changing registered mobile number is not an option 🙁 Please create a new account with another mobile number.
To change address, click on My Address in the Account Settings. Below is a screenshot for your reference.
Please wait for at least 2 minutes after requesting the OTP. Else, click here to try again
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Placing an order -
Feedback/Enquiry - Inquire about bulk orders
- Inquire about career opportunities
- Request a support call
- Inquire about an item not listed in your PIN code
- Know about Holachef
- Submit general feedback
Write to us at [email protected] or call on 022-33814156. You can also submit an enquiry by filling a simple form here.
Have a look at our careers page here.
Find out how Holachef works here.
