Q. What is Holachef?
A. Holachef.com – A fine-dine restaurant in the cloud!
At Holachef.com, the finest of chefs prepare gorgeous meals from the finest of ingredients every day
only to be served to you right at your doorsteps. The menu changes every-day and offers an unmatched
variety in terms of cuisines and dishes.
With Holachef.com, the need to look elsewhere for fine food or to burn cash at the expense of the
comfort of staying put where you are, is over. Our star chefs are artists and they have practiced their art
with the finest of restaurants around, some have showcased their skills at platforms like MasterChef or
cookery shows while others have earned their names with carefully crafted gourmet catering services
and then there are some who have simply mastered the art of cooking over generations of wisdom
that has been passed onto them from within their family. They all love to cook and feel eager to see
the happiness and comfort that food alone can bring to people. They specialize in cuisines and love to
Q. How does Holachef work?
A. At Holachef.com – there is just one goal for all of us; your taste, your choice and above all your
The food is prepared by the chefs; packaged in the Holachef special packages that keep the food
absolutely fresh delivered to your doorstep through ‘Elvis’ – Our delivery service.
Q. Where does Holachef deliver?
A. Currently, Holachef delivers to Powai, Chandivali, Vikhroli (West), Bhandup (W), Andheri (E), Sakinaka,
Marol and JVLR
We will begin our services in the rest of Mumbai very soon.
Q. Who are the chefs at Holachef?
A. Our star chefs are artists and they have practiced their art with the finest of restaurants around, some
have showcased their skills at platforms like Master Chef or cookery shows while others have earned
their names with carefully crafted gourmet catering services and then there are some who have simply
mastered the art of cooking over generations of wisdom that has been passed onto them from within
their family. They all love to cook and feel eager to see the happiness and comfort that food alone can
bring to people. They specialize in cuisines and love to experiment.
Q. Can I apply to be a chef at Holachef?
A. Yes. You can. If you have had a professional experience as a chef or specialize in a regional cuisine and
bring a bag full of flavors on the table, you are most welcome to apply. Just reach out to us by applying
through the “I’m a Chef” section in the website or by simply dropping an email to [email protected]
and we will get in touch with you.
Q. Where do the chefs prepare the food?
A. Holachef has a beautiful Kitchen where our chefs practice their art. Some chefs also operate from
their own kitchens.
We make sure that all Kitchens are operating under proper food preparation guidelines and have a
separate preparation section for Vegetarian and Non-Vegetarian
Q. How do I order?
A. You can place an order through www.holachef.com
Or you can download the Holachef App from Google Play Store
Or simply call up the – Holachef helpline at 808080HOLA (8080804652)
Q. Can I add more meals to an already placed order?
A. Yes, you can. Simply make a new order and we will deliver.
Q. Can I pre-book a meal?
A. In case you want to pre-order a meal that you see at Holachef and want to preorder/book it, simply
call our helpline 8080804652 and they will book it for you.
Q. Can I plan a party or place a bulk order with Holachef?
A. Yes you can. We can help you design stand-out menus for a get-together, party, office meetings
etc. Simply place a request at the ‘Large Orders’ section on the App or the Website or Give us a call at
8080804652 and we will
Q. Is there any phone number where I can call to track my order?
A. You can call at 8080804652 in case you need to track the order. Although, we will be informing you
with the help of SMS on the status of your order.
TERMS OF SERVICE
In terms of Information Technology Act, 2000, this document is an electronic record. Being generated by a computer system it does not require any physical or digital signatures.
(a) The domain name www.holachef.com (hereinafter referred to as “the Website”) is owned by Holachef Hospitality Pvt. Ltd (hereinafter referred to as the “Company”), a Private Limited Company incorporated under the Companies Act 1956/ Companies Act 2013 having its registered office at registered office at A 104, Synchronicity, Nahar Amrit Shakti Road,Chandivali, Andheri East, Mumbai- 400 072.
(c) The use of this Website by You is solely governed by this policy and any policy so mentioned by terms of reference. Moving past home page, or using any of the services shall be taken to mean that You have read and agreed to be bound by all of the policies.
Use of this Website is only available to those above the age of 18, barring those “Incompetent to Contract” which inter alia include insolvents, as described in the Indian Contract Act, 1872. If You are a minor and wish to use the Website, You may do so through Your legal guardian and the Website reserves the right to terminate Your account on knowledge of You being a minor and having registered on the Application or availing any of its services.
You may also be contacted by Service Providers with whom we have entered into a contract in furtherance of our rights, duties and obligations under this document and all other policies followed by Us. Such contact will be made only in pursuance of such objectives, and no other calls will be made.
4. WEBSITE AS AN INTERMEDIARY PLATFORM
The Website is a platform that Users utilize to meet and interact with one another for their transactions. We are not a party to such interaction and take no liability that arises from any such communication. 1. All communication which inter alia include the contract, its terms, your obligations, the sellers (in this case, the Participating Chef) obligations,prices, etc are outcomes of the communication between the seller and You.This includes, without any limitation, the prices, shipping costs, payment details, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. We do not have any control over such information and play no determinative role in the finalization of the same and hence do not stand liable for the outcomes of such communication. 2. We do not endorse any of the food items offered for sale through the website nor place any guarantee as to its nature, price, quality, etc. 3. Subject to the above sub-clauses, a contract exists between the You / Buyer and the Holachef and as such any breach of contract and thus, any claim arising from such breach is the subject matter of the Holachef and the buyer alone and we are in no way a party to such breach or involved in any suit arising from the same breach.
The membership of this website is free of cost and this includes the browsing of the site. However, charges shall be applicable on the services rendered by us through our site, including without limitation the food items being made available through the Site.
6. USER OBLIGATIONS
You are a restricted user of this website.
6.1 You are bound not to Cut, copy, distribute, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or software obtained from the website.With our prior permission limited use may be allowed. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.
6.2 You agree not to access (or attempt to access) the Website and/or the materials or Services by any means other than through the interface that is provided by the website. The use of deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website is specifically banned. You acknowledge and agree that by accessing or using the Website or Services, You may be exposed to content from other users that You may consider offensive, indecent or otherwise objectionable. We disclaim all liabilities arising in relation to such offensive content on the Website. Further, You may report such allegedly offensive content.
6.3 In places where this website allows you to post or upload data/information,You undertake to ensure that such material is not offensive and in accordance with applicable laws. Further, You undertake not to:
a) Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise violate the legal rights of others;
b) Engage in any activity that interferes with or disrupts access to the Website or the Services (or the servers and networks which are connected to the Website);
c) Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
d) Publish, post, disseminate, any information which is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
e) Post any file that infringes the copyright, patent or trademark of other legal entities.
f) Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer;
g) Probe, scan or test the vulnerability of the Website or any network connected to the Website, or breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Website, or any other customer of the website, including any website Account not owned by You, to its source; or exploit the Website or Service or information made available or offered by or through the Website, in any manner, whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the Website;
h) Disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers or networks connected to or accessible through the Websites or any affiliated or linked sites;
i) Collect or store data about other users in connection with the prohibited conduct and activities set forth in this Section.
k) Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
l) Violate any applicable laws or regulations for the time being in force within or outside India;
n) Create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider (“ISPs”) or other suppliers;
7. PAYMENT & PRICE
You understand that the contract is a bipartite contract between you and the seller using the Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to the Seller using Payment Facility.
Any extension / increase in the Dispatch and/or Delivery time shall not be the responsibility of the Website.
8.1 Delivery period specified at the time of order may vary. The goods will be delivered to the address given at the time of giving the order.
8.2 The delivery may be either done by the Participating Chef or by Holachef. In case of delivery by the Participating Chef, the delivery is the sole responsibility of the Participating Chef. No responsibility is taken by the Website in case of late delivery either by the Participating Chef or us.
8.3 It may not be possible for Us or the Participating Chefs to deliver to some locations. In such a case, we will inform you and arrangements for change in delivery address or cancellation can be made.
9. CASH ON DELIVERY
9.1 Cash on Delivery is available for orders starting from Rs____.
9.2 Your delivery address should be under serviceable network of the couriers.
9.3 Payment to the courier staff should be done in cash. Cheque or DD is not acceptable. The invoice amount will be inclusive of all charges.
10. THIRD PARTY INFORMATION
All text, graphics, user interfaces, visual interfaces, photographs, trademarks,logos, sounds, music and artwork (collectively, “Content”), apart from the ones owned by Us, is a third party user generated content and We have no control over such third party user generated content.
Other than when provided for, the use of such content and it being reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without Our express prior written consent is not allowed.
11. DATA PROVIDED BY US
11.1 From time to time, Our team may post comments or articles. These articles are the Intellectual Property of the Company and you are prohibited from posting, re producing, publishing, changing, editing such articles. In case that you have a problem with any article so posted, you may report the same via mail and we will look into it. We are under no obligation to remove such articles and the final decision lies with us.
11.2 We take utmost care to ensure that data provided at our Website is true and accurate. Sometimes, system errors creep in and data generated by other Users may be false. We are not responsible for any such data.
11.3 We are not in any way liable to You, for any loss arising to you from activities that include but are not limited to our negligence, breach of contract,Intellectual Property and Trademark infringement, breach of laws, etc.
11.4 From time to time, our Website with have external links connected to other websites. We in no way endorse these websites. We are in no way liable for the information found on those websites. External websites may have their own policies and we in no way are responsible for any loss or damage cause by the same to you. You are advised to use your own discretion in the navigation and use of external sites.
12. INDEMNIFICATION AND LIMITATION OF LIABILITY
IN NO EVENT SHALL WE, OUR OFFICERS, DIRECTORS, EMPLOYEES, PARTNERS OR SUPPLIERS BE LIABLE TO YOU, THE HOLACHEF OR ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING THOSE RESULTING FROM BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE OR OTHER TORTIOUS ACTION, OR ANY OTHER CLAIM ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR ACCESS TO THE WEBSITE, SERVICES OR MATERIALS.
THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
13. DISCLAIMER OF WARRANTIES AND LIABILITIES
YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW:
THE WEBSITE, SERVICES AND OTHER MATERIALS ARE PROVIDED BY THIS WEBSITE IS ON AN “AS IS” BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, HOLACHEF MAKES NO WARRANTY THAT
(I) YOUR REQUIREMENTS WILL BE MET OR THAT SERVICES PROVIDED WILL BE UNINTERRUPTED, OR IN A TIMELY MANNER;
(II) ANY ERRORS OR DEFECTS IN THE WEBSITE, SERVICES OR OTHER MATERIALS WILL BE CORRECTED;
(III) THE FOOD OFFERED THROUGH THE WEBSITE SHALL FIT THR IMAGES PROVIDED ON THE WEBSITE, SHALL MATCH THE DESCRIPTION ON THE WEBSITE OR BE FIT FOR CONSUMPTION.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE WILL HAVE NO LIABILITY RELATED TO USER CONTENT ARISING UNDER INTELLECTUAL PROPERTY RIGHTS, LIBEL, PRIVACY, PUBLICITY, OBSCENITY OR OTHER LAWS. HOLACHEF ALSO DISCLAIMS ALL LIABILITY WITH RESPECT TO THE MISUSE, LOSS, MODIFICATION OR UNAVAILABILITY OF ANY USER CONTENT.
14. COMPLIANCE WITH LAWS:
Your use of the Website shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued thereunder and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and the website.
15. DISPUTE RESOLUTION
The formation, interpretation and performance of this Agreement and any disputes arising out of it shall be governed by the law, rules and regulations of India. The exclusive jurisdiction and venue for actions and disputes mentioned above shall be the courts located in Mumbai, and You hereby submit to the personal jurisdiction of such courts.
16. CONTACT US
If You have any questions regarding the Agreement, the practices of Holachef or any complaints with the service, you can e-mail us at [email protected]
The company has the right to change or discontinue any or all promotional schemes at its discretion.
to your privacy vis-à-vis the protection of your priceless information. The
endow you with our uninterrupted use of services, we may collect and, in
some circumstances, disclose information about you. To enhance better
protection of your privacy, we provide this notice explaining our information
practices and the choices you can make about the way your information is
collected and used.
should contact our Customer Support Desk at [email protected]
We commit to respecting your online privacy and data. We further
recognize your need for appropriate protection and management of any
personally identifiable information (“Personal Information”) you share with
us. Information that is considered personal about you by us includes, but
may not be limited to, your name and e-mail address.
In order to use this website, you are required to register yourself by
providing the following information which includes, but may not be limited
(2) E-mail Address
(3) Contact Number
(4) Credit/ Debit/ Account details
time as seen fit, without any intimation to you, and your continued use of
the site will signify your acceptance of any amendment to these terms.
You are therefore advised to re-read the Terms of Service on a regular
basis. Should it be that you do not accept any of the modifications or
amendments to the Terms, you may terminate your use of this website
3. INFORMATION WE COLLECT
Our website’s online requisition form requires users to give us contact
information (like your name, e-mail address and contact number). As a
user of this website you are required to provide a valid e-mail address at
the time of registration and choose a username or alias that represents
your identity on our website.
Certain information, such as your name, e-mail address and contact
number is collected in order to verify your identity and for use as account
numbers in our record system, among other things. E-mail addresses,
geo-locations, intellectual property, listings viewed, any information
entered in the “Contact Us” form or any other form displayed on any
section of the website are also collected.
We use our as well as third parties’ data collection devices such
as “cookies” on certain pages of our website. “Cookies” are small files
stored on your hard drive that assist us in providing services customized to
your requirements and tastes. We also offer certain features that are only
available through the use of a “cookie”. Cookies can also help us provide
information, which is targeted to your interests. Cookies may be used
whether you choose to register with us or not.
to serve ads based on your visits to this Website. You may visit the
interest-based advertising, if the third party offers such an option. You may
choose to opt-out of the DoubleClick cookie that Google and its partners
use for interest-based advertising by visiting Ads Settings.
5. EXTERNAL LINKS ON WEBSITE
The website may contain hyperlinks to other websites, content or
resources. We have no control over any websites or resources, which are
provided by other companies or persons.
You acknowledge and agree that We are not responsible for the
availability of any such external sites or resources, and does not endorse
any advertising, products or other materials on or available from such
websites or resources.
You acknowledge and agree that We are not liable for any loss or damage
which may be incurred by you as a result of the availability of those
external sites or resources, or as a result of any reliance placed by you
on the completeness, accuracy or existence of any advertising, products
or other materials on, or available from, such websites or resources.
These third-party service providers and third-party sites may have their
own privacy policies governing the storage and retention of your personal
information that you may be subject to. We recommend that when you
as it relates to safeguarding your personal information. We use third-party
advertising companies to serve ads when you visit the Website.
You may visit the third party websites and choose to opt-out of the use
of cookies for interest-based advertising if the third party offers such an
6. OUR USE OF YOUR INFORMATION
Your contact information is also used to contact you whenever necessary.
We use your IP address to help diagnose problems with our server, and to
administer our Website. Your IP address is also used to help identify you
and to gather broad demographic information. Finally, we may use your
IP address to help protect our partners and ourselves from fraud. We will
continue to enhance our security procedures as new technology becomes
available. We will transfer information about you if We are acquired by or
merged with another company. In this event, we will notify you by email or
by putting a prominent notice on the site before information about you is
We may release your personal information to a third-party in order comply
with a Court Order or other similar legal procedure, or when we believe
in good faith that such disclosure is necessary to comply with the law;
prevent imminent physical harm or financial loss; or investigate or take
action regarding illegal activities, suspected fraud, or violations of Our
Terms of Service. We may disclose personally identifiable information to
parties in compliance with our Copyright Policy as mentioned in the Terms
of Service as we in our sole discretion believe necessary or appropriate in
connection with an investigation of fraud, intellectual property infringement,
piracy, or other unlawful activity. In such events, We may disclose name,
address, country, phone number, email address and company name.
You further acknowledge that the Website may contain information which
is designated confidential by Us and that you shall not disclose such
information without our prior written consent.
Your information is regarded as confidential and therefore will not be
divulged to any third party, unless if legally required to do so to the
We will not sell, share, or rent your personal information to any third party
or use your e-mail address for unsolicited mail. Any emails sent by us will
only be in connection with the provision of agreed services and products.
8. OUR DISCLOSURE OF YOUR INFORMATION
Due to the existing regulatory environment, we cannot ensure that all of
your private communications and other personally identifiable information
will never be disclosed in ways not otherwise described in this Privacy
Policy. By way of example (without limiting and foregoing), we may
be forced to disclose information to the government, law enforcement
agencies or third parties. Under certain circumstances, third parties may
unlawfully intercept or access transmissions or private communications, or
members may abuse or misuse your information that they collect from our
Website. Therefore, although we use industry standard practices to protect
your privacy, we do not promise, and you should not expect, that your
personally identifiable information or private communications would always
As a matter of policy, we do not sell or rent any personally identifiable
information about you to any third party. However, the following describes
some of the ways that your personally identifiable information may be
disclosed. 8.1 External Service Providers: There may be a number of services
offered by external service providers that help you use our Websites. If
you choose to use these optional services, and in the course of doing
so, disclose information to the external service providers, and/or grant
them permission to collect information about you, then their use of your
information is governed by their private policy. 8.2 Other Corporate Entities: We share much of our data, including
personally identifiable information about you, with our parent and/or
subsidiaries that are committed to serving your online needs and related
services, throughout the world. Such data will be shared for the sole
purpose of enhancing your browsing experience. To the extent that
these entities have access to your information, they will treat it at least as
protectively as they treat information they obtain from their other members.
It is possible that We and/or its subsidiaries, or any combination of such,
could merge with or be acquired by another business entity. Should such
a combination occur, you should expect that we would share some or all
of your information in order to continue to provide the service. You will
receive notice of such event (to the extent that it occurs). 8.3 Law and Order: We cooperate with law enforcement inquiries, as
well as other third parties to enforce laws, such as: intellectual property
rights, fraud and other rights. We can (and you authorize us to) disclose
any information about you to law enforcement and other government
officials as we, in our sole discretion, believe necessary or appropriate,
in connection with an investigation of fraud, intellectual property
infringements, or other activity that is illegal or may expose us or you to
9. ACCESSING, REVIEWING AND CHANGING YOUR PROFILE
Following registration, you can review and change the information you
submitted except your display name, during registration. If you change any
information we may keep track of your old information. You can change
your registration information such as your Email ID etc.
To remove your profile so that others cannot view it, contact our customer
support team at [email protected]
We will retain in our files the information you have requested to remove for
certain circumstances, such as to resolve disputes, troubleshoot problems
and enforce our terms and conditions. Further, such prior information is
never completely removed from our databases due to technical and legal
constraints, including stored ‘back up’ systems. Therefore, you should
not expect that all of your personally identifiable information would be
completely removed from our databases in response to your requests.
10. OTHER INFORMATION COLLECTORS
document only addresses the use and disclosure of information we collect
from you. To the extent that you disclose your information to other parties,
whether they are on our Websites or on other sites throughout the Internet,
different rules may apply to their use or disclosure of the information you
disclose to them. To the extent that we use third party advertisers, they
adhere to their own privacy policies. Since we do not control the privacy
policies of the third parties, you are subject to ask questions before you
disclose your personal information to others. Any information that you
make publicly available on the site may be potentially viewed by any party,
and by posting such material it is deemed that you consent to share such
information with such parties.
We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques
to protect such data from unauthorized access by members inside
and outside the company. We do not recommend transfer of sensitive
information (such as credit card number) and bank account details via
the Site to any third party. Users are recommended to do so offline, on
the phone or via personal emails. We follow generally accepted industry
standards to protect the personal information submitted to us, both during
transmission and once we receive it. However, “perfect security” does
not exist on the Internet. You therefore agree that any security breaches
beyond the control of our standard security procedures are at your sole
risk and discretion.
We cannot ensure that all of your private communications and other
personal information will never be disclosed in ways not otherwise
protecting your privacy, we do not promise, and you should not expect,
that your personal information will always remain private. As a user of the
Site, you understand and agree that you assume all responsibility and risk
for your use of the website, the internet generally, and the documents you
post or access and for your conduct on and off the Site.