REQUEST SUPPORT FOR
- Check your order status
- Know the PIN codes where Holachef delivers
- Find out about order and delivery policy
- Submit a grievance about delivery / delivery executive
Holachef delivers across 100+ PIN Codes in Mumbai. click here
Minimum cart value for an order is Rs.100/-. Convenience charge of Rs 20 is applicable on all orders.
- I want to cancel my order
- I want to modify my delivery time slot
- I want to change delivery address
- I ordered with a wrong PIN code
It is possible to cancel an order ONLY 1 hour prior to the scheduled delivery time. In case of online payments, refund will be credited as Brownie Points in your Holachef account.
If your original delivery time slot is away by 2 hrs or more, contact us to change the delivery time slot.
It's possible to change the delivery address (within the same PIN code) upto 2 hrs before the original delivery time slot. To change, contact us
It's not possible to change the PIN code after the order has been placed. Please cancel the order and place a fresh order with the correct PIN code. To cancel, contact us
- Bad quality / taste
- Food delivered but an item missing
- Wrong item delivered
- Food not delivered within chosen time slot
- Quantity not as promised
- Foreign object in the food
We serve meals based on one-person meal format, i.e. the meals that you order are sufficient for one person. However, this may not necessarily hold true for snacky items or mini meals which are designed for smaller appetite. Moreover, we also have strict measures for the quantity of food in terms of grammage for all the meals that we offer.
Psst! Changing registered mobile number is not an option :( Please create a new account with another mobile number.
To change address, click on My Address in the Account Settings. Below is a screenshot for your reference.
Please wait for at least 2 minutes after requesting the OTP. Else, click here to try again
- Unable to choose preferred address on check out
- My PIN code is not listed
- Unable to complete my order because of a technical error
This is a common error when the PIN code chosen before adding items to the cart does not match the PIN of your preferred delivery address. Please start afresh with the correct PIN code.
- Inquire about bulk orders
- Inquire about career opportunities
- Request a support call
- Inquire about an item not listed in your PIN code
- Know about Holachef
- Submit general feedback
Write to us at email@example.com You can also submit an enquiry by filling a simple form here.
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Find out how Holachef works here.